Privacy Policy

At Focusovaex Labs, we collect information that helps us provide better investment reporting services to our Canadian clients. The data we gather falls into several categories, each serving specific purposes in our service delivery.

We only collect information that's directly relevant to providing our investment reporting services. We don't gather unnecessary personal details or track information beyond what's needed for legitimate business purposes.

Your information serves specific purposes within our investment reporting platform. We use collected data responsibly and only for activities that directly benefit your experience with our services.

• Generate accurate investment reports and portfolio analyses
• Provide customer support and respond to your inquiries
• Send important account notifications and service updates
• Improve our platform functionality and user experience
• Comply with Canadian financial reporting regulations
• Prevent fraud and maintain account security
• Process payments and manage billing information

We never use your personal information for marketing purposes without explicit consent. Our focus remains on delivering the investment reporting services you've requested, not on promotional activities that might compromise your privacy.

Focusovaex Labs maintains strict controls over who has access to your personal information. We don't sell, rent, or trade your data to third parties for marketing purposes. Information sharing occurs only in specific, limited circumstances.

Service Providers: We work with trusted third-party companies that help us deliver our services, such as cloud hosting providers and payment processors. These partners are bound by confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements: We may disclose information when required by Canadian law, court orders, or regulatory authorities. This includes compliance with tax reporting obligations and anti-money laundering requirements that apply to financial service providers.

Business Transfers: In the unlikely event that Focusovaex Labs is acquired or merges with another company, your information would be transferred as part of that transaction, but it would remain subject to the privacy commitments outlined in this policy.

We never share your investment data or personal information with competitors, marketing companies, or any organization that doesn't have a legitimate business need for access.

As a Canadian resident, you have specific rights regarding your personal information. We've designed our systems to make it easy for you to exercise these rights and maintain control over your data.

To exercise any of these rights, contact our privacy team at the information provided below. We'll respond to your request within 30 days and guide you through the process.

We take the security of your financial and personal information seriously. Our security measures are designed to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Encryption: All data transmission between your device and our servers uses industry-standard TLS encryption. Sensitive information stored in our databases is encrypted using AES-256 encryption standards.

Access Controls: Employee access to your information is restricted based on job responsibilities. We use multi-factor authentication and regularly review access permissions to ensure only authorized personnel can view your data.

Infrastructure Security: Our servers are hosted in secure Canadian data centers with physical security controls, redundant systems, and regular security audits. We maintain disaster recovery plans to protect against data loss.

Regular Monitoring: We continuously monitor our systems for security threats and vulnerabilities. Our security protocols are updated regularly to address emerging risks and maintain protection standards.

While we implement strong security measures, no system is completely immune to risks. We recommend that you also take precautions, such as using strong passwords and not sharing your account credentials with others.

We retain your personal information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account Information: Personal details and account settings are retained while your account is active and for seven years after account closure to comply with Canadian financial record-keeping requirements.

Transaction Records: Investment data and transaction history are kept for seven years as required by Canadian securities regulations, even after you stop using our services.

Communication Records: Support tickets and correspondence are retained for three years to help us resolve future issues and improve our services.

Technical Logs: Website usage data and system logs are automatically deleted after 18 months unless needed for security investigations.

When retention periods expire, we securely delete or anonymize your information. You can request early deletion of certain data types, though some information must be retained to meet our regulatory obligations.

Our website uses cookies and similar technologies to provide functionality and improve your experience. We're transparent about what information these tools collect and how you can control them.

Essential Cookies: These cookies are necessary for our website to function properly. They handle login sessions, security features, and basic site functionality. These cookies don't track your browsing across other websites.

Analytics Cookies: We use analytics tools to understand how visitors interact with our site, which pages are most helpful, and where we can improve the user experience. This data is aggregated and doesn't identify individual users.

Preference Cookies: These remember your settings and preferences, such as your preferred language or dashboard layout, to make your return visits more convenient.

You can control cookie settings through your browser preferences. Blocking essential cookies may affect site functionality, but you can disable analytics and preference cookies without impacting your ability to use our services.

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email and prominent notices on our website.

Minor updates, such as clarifications or administrative changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you disagree with changes to this policy, you can close your account before the changes take effect. Continued use of our services after policy updates indicates your acceptance of the revised terms.